Shadow mode for AI email agents: earn trust before a reply goes out
Evaluate your AI email agent on live support threads without sending its replies. Compare proposals, record failures and set criteria for human review.
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Notes on supervised AI support
How teams put their own AI agents on customer email: send gates, earned autonomy, prompt injection, deliverability and the people in the loop.
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How to give your AI support agent an inbox with human approval
Connect your own AI support agent to a shared inbox. Start in shadow, hold replies for human approval, and check the rules before allowing sends.
Put your agent on email, with a person still in charge
Create a free account, connect a domain or start with forwarding, and hold your agent's first reply for review.