Webmail
Read, write and search in the browser, and approve held agent replies without leaving the thread.
Mailtender Mail
Mailboxes for everyone around your agent
Personal and shared mailboxes on your own domain. Your team reads mail where they already do, and your agent works in the same place — not in a second inbox nobody checks.
Personal and shared
One store for support, the agent and everyone's own mail
Shared mailboxes such as support@ or billing@ can be granted to people and to agents. Personal mailboxes belong to one person, and agents never get access to them.
- Every outgoing message — from a person or an agent — leaves through one audited pipeline.
- People's own mail passes its own, lighter rule set.
- Held agent replies sit next to the thread they answer.
Personal
Inbox4
Shared
support@12
billing@3
Agents
Held replies2
support@acme.comshared
Jordan Park09:41Charged twice for order #4821Held
Priya Nair09:12Can't reset my passwordSent by agent
Lena FischerYesterdayInvoice address for OctoberSam
Marco RossiYesterdayFeature request: CSV export
Aiko TanakaMonThanks — that fixed it
Wherever people read mail
No new habit to learn
Use the built-in webmail and mobile app, or keep the client you already have.
IMAP and SMTP
Outlook, Apple Mail, Thunderbird or the Gmail app, with your folders as they are.
IMAPSMTP
Mobile app
Mail on the go, and held replies approved from the phone. Notifications never carry message content.
Import
Bring your history with you
Import mailboxes from your previous provider over IMAP, so people keep their old mail and folders, and the agent sees the full thread.
Import from imap.previous-host.comRunning
- rachel@acme.comDone
- sam@acme.comDone
- support@acme.com64%
- billing@acme.comQueued
Start small
Move one mailbox first, the whole domain later
You don't have to move everyone's mail on day one. Each step works on its own.
-
Forward support@
Keep your current provider and forward the support mailbox. Your agent can start in shadow mode the same day.
forwarding -
Move a subdomain
Point the MX records of a subdomain such as
MX on a subdomainhelp.acme.comat Mailtender. Nothing else changes. -
Move the whole domain
When you're ready, move
mx_rootacme.com, import everyone's mail, and keep your usual clients.
Put your agent on email, with a person still in charge
Create a free account, connect a domain or start with forwarding, and hold your agent's first reply for review.